Shipping policy
Order Processing & Dispatch
We prepare and dispatch all orders within 1–3 business days after successful payment verification. Our efficient order processing workflow reduces waiting periods, allowing customers to receive their fresh seafood items in a timely manner.
International Shipping & Delivery Time
Our standard international shipping typically takes 6–14 days to arrive at most global destinations. Delivery timelines are estimated and may vary based on different shipping locations and local customs clearance conditions. You can select the rush shipping option at checkout if you need expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page prior to payment, with no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All applicable fees and taxes are the sole responsibility of the order recipient. We recommend reviewing your local import regulations before placing an order to avoid unexpected extra costs.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for seafood products, protecting items from damage and leakage while maintaining optimal freshness during transit. Optional shipping insurance is available at checkout for high-value orders to bring extra peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you spot any damage, leakage or severe deformation, take photos as valid proof, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions accordingly.
Customer Support
If you have any inquiries about shipping arrangements, customs procedures or delivery progress, our dedicated support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: contact@pacobyte.shop or phone: +64 22 183 0472.
Thank you for choosing PAUL COWAN! We continuously optimize our logistics to provide a faster, safer and worry-free shopping experience for every customer.